Returns & Refunds

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Returns & Refund Policy for Seta Italiana

At Seta Italiana, we take pride in the quality and craftsmanship of our handmade Italian silk accessories. If for any reason you are not fully satisfied with your purchase, we offer returns in accordance with the policy below.

1. Returns Eligibility

Items may be returned within 14 days of delivery for a refund, provided they are:

• Unworn and unused

• In original condition

• Returned with original packaging and tags attached

• Free from damage, marks or signs of wear

For hygiene and product integrity reasons, we reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

We cannot accept returns for:

• Custom or personalised orders

• Gift cards

• Items returned damaged due to misuse

• Products returned without original packaging or tags

3. How to Request a Return

To initiate a return, please contact us at:

Email: customerservices@setaitaliana.co.uk

Please include:

• Your order number

• Full name

• Reason for return

We will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or sent in error.

We recommend using a tracked and insured service, as we cannot be responsible for returns lost in transit.

5. Refunds

Once your return has been received and inspected, refunds will be issued to the original payment method.

Please allow:

• 5–10 business days for processing

• Additional time depending on your payment provider

Original shipping charges are non-refundable unless the return is due to our error.

6. Faulty or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and we will resolve the issue promptly.

7. Exchanges

At this time we do not offer direct exchanges. If you wish to replace an item, please return the original order and place a new order.

8. Contact

For any returns enquiries, please contact:

Seta Italiana


Email: customerservices@setaitaliana.co.uk


Website: www.setaitaliana.co.uk