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    Returns & Refunds

    Returns & Refund Policy for Seta Italiana


    At Seta Italiana, we take pride in the quality and craftsmanship of our handmade Italian silk accessories. If for any reason you are not fully satisfied with your purchase, we offer returns in accordance with the policy below.

    1. Returns Eligibility

    Items may be returned within 14 days of delivery for a refund, provided they are:

    • Unworn and unused

    • In original condition

    • Returned with original packaging and tags attached

    • Free from damage, marks or signs of wear

    For hygiene and product integrity reasons, we reserve the right to refuse returns that do not meet these conditions.

    2. Non-Returnable Items

    We cannot accept returns for:

    • Custom or personalised orders

    • Gift cards

    • Items returned damaged due to misuse

    • Products returned without original packaging or tags

    3. How to Request a Return

    To initiate a return, please contact us at:

    Email: customerservices@setaitaliana.co.uk

    Please include:

    • Your order number

    • Full name

    • Reason for return

    We will provide return instructions.

    4. Return Shipping

    Customers are responsible for return shipping costs unless the item is faulty or sent in error.

    We recommend using a tracked and insured service, as we cannot be responsible for returns lost in transit.

    5. Refunds

    Once your return has been received and inspected, refunds will be issued to the original payment method.

    Please allow:

    • 5–10 business days for processing

    • Additional time depending on your payment provider

    Original shipping charges are non-refundable unless the return is due to our error.

    6. Faulty or Incorrect Items

    If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and we will resolve the issue promptly.

    7. Exchanges

    At this time we do not offer direct exchanges. If you wish to replace an item, please return the original order and place a new order.

    8. Contact

    For any returns enquiries, please contact:

    Seta Italiana


    Email: customerservices@setaitaliana.co.uk


    Website: www.setaitaliana.co.uk



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